Hospitality tech
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5 must-have POS features for a successful takeaway business
Running a takeaway business comes with its unique challenges. From managing orders during peak hours to keeping track of customer preferences, every element needs to work seamlessly. Some of the common challenges takeaways face when it comes to managing orders efficiently can include: A powerful point-of-sale (POS) system can simplify operations and enhance customer experience. […]
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7 reasons why your restaurant needs self-service kiosks in 2025
The restaurant industry is evolving faster than ever, shaped by changing consumer expectations, technological advancements, and operational challenges. In 2025, restaurants are prioritising efficiency, personalisation, and convenience to meet these demands. Key trends shaping the sector include the rise of cashless payments, AI-driven analytics, sustainability initiatives, and delivery optimisation. However, one trend stands out for […]
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10 unexpected benefits of QR ordering system for restaurants
The adoption of QR ordering systems in restaurants has surged, revealing benefits beyond just the convenience of digital menus. Here’s a look at ten unexpected advantages these systems offer. 1. Enhanced data insights QR ordering systems gather valuable data on customer preferences and ordering patterns. This insight allows restaurants to tailor their offerings and marketing […]
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10 ways to reduce your restaurant staff burnout
Staff burnout in the restaurant industry is a prevalent issue, affecting morale, turnover rates, and customer service. Restaurant and hospitality businesses are particularly prone to high levels of staff burnout due to several intrinsic factors related to the nature of the work and the environment in which it is performed. Here are some reasons why […]
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The truth about self-service kiosks and employment: dispelling myths
The introduction of self-service kiosks across various sectors, especially in hospitality, has sparked numerous debates. The emergence of self-service kiosks in fast food chains marks a significant evolution in the customer service and operational efficiency landscape. This innovation was initially introduced as a response to the growing demand for faster, more efficient service and the […]
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Rising trend: the growing dominance of QR and digital payments in the UK
The UK has witnessed a significant shift towards a more digital economy, with QR codes and digital payments leading the charge. This trend, accelerated by the global pandemic, shows no signs of slowing down. Initially, the shift towards QR and digital payments in the UK was met with resistance, fueled by concerns over job security […]
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Combatting order anxiety with fast food self-serve kiosks: A closer look
The fast-paced environment of fast food restaurants can sometimes be overwhelming, leading to what is commonly referred to as “order anxiety.” This phenomenon, where customers feel rushed or uncertain when placing their orders, can detract from the dining experience. However, the introduction of self-serve kiosks in the fast food sector presents a promising solution to […]
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Breaking language barriers: How self-service kiosks enhance customer experience
The ability to cater to a diverse clientele is paramount for businesses, especially in the hospitality and retail sectors. Self-service kiosks have emerged as a powerful tool in breaking down language barriers, significantly enhancing the customer experience for non-native speakers and international visitors. Language barriers constitute a significant challenge in the hospitality sector, particularly in […]
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Boosting fast food profits: The impact of self-service kiosks on average order value
The fast food industry is continuously evolving, seeking innovative ways to enhance customer experience and increase profitability. Among these innovations, self-service kiosks stand out for their significant impact on operational efficiency and, notably, average order value (AOV). Let’s delve into how these kiosks are reshaping the fast food landscape. Embracing automation Self-service kiosks represent a […]
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Exploring global cuisines: Expanding your menu’s horizons
Embracing global cuisines offers an unparalleled opportunity for restaurants to diversify their menus and cater to the adventurous palates of modern diners. This exploration not only enriches the dining experience but also fosters creativity and innovation within the kitchen. By integrating flavors and techniques from around the world, chefs can craft unique dishes that stand […]