The restaurant industry is evolving faster than ever, shaped by changing consumer expectations, technological advancements, and operational challenges. In 2025, restaurants are prioritising efficiency, personalisation, and convenience to meet these demands.
Key trends shaping the sector include the rise of cashless payments, AI-driven analytics, sustainability initiatives, and delivery optimisation. However, one trend stands out for its ability to address multiple challenges simultaneously—self-service kiosks.
Self-service kiosks have emerged as a game-changer for restaurants, offering benefits that extend beyond order processing.
These kiosks align perfectly with modern customer behaviours, such as the growing preference for digital interactions and the expectation of instant service.
Additionally, they help restaurants combat persistent issues like labour shortages, rising operational costs, and the need to increase average order values.
What makes self-service kiosks the most critical innovation for restaurants in 2025 is their ability to seamlessly integrate with other technological trends. Whether it’s enabling cashless payments, collecting customer data for AI-driven insights, or supporting environmentally friendly operations by reducing paper waste, kiosks are at the heart of the industry’s transformation.
This year, as competition in the restaurant sector intensifies, staying ahead means embracing solutions that not only enhance the customer experience but also optimise operations. Self-service kiosks tick all the boxes, making them an essential investment for any restaurant looking to thrive in 2025. Let’s dive into the top reasons why your business should consider adopting this vital technology.
1. Enhance customer experience
Self-service kiosks empower customers to place orders at their own pace, reducing wait times and improving satisfaction. A study found that 83% of customers believe using a self-serve kiosk is quicker than ordering through a staff member.
2. Increase average order value
Kiosks can suggest add-ons and upgrades during the ordering process, encouraging customers to spend more. Research indicates that customers using a kiosk spend 10–30% more.
3. Improve order accuracy
Allowing customers to input their orders directly minimises errors that can occur with verbal communication, ensuring orders are prepared correctly.
4. Address labor shortages
With ongoing labor challenges in the hospitality industry, kiosks can alleviate pressure by handling tasks typically managed by staff, allowing employees to focus on other critical areas.
5. Streamline operations
Integrating kiosks with your existing point-of-sale (POS) system ensures seamless order processing and efficient kitchen operations, leading to faster service.
6. Offer personalisation
Kiosks can remember previous orders and preferences, providing a personalised experience that enhances customer loyalty.
7. Stay competitive
As more restaurants adopt self-service technology, offering kiosks can help your establishment meet evolving customer expectations and maintain a competitive edge.
Implementing self-service kiosks can significantly benefit your restaurant in 2025. By enhancing customer experience, increasing order values, and improving operational efficiency, kiosks are a worthwhile investment for the future.
Grafterr offers a range of self-service kiosks designed to meet the needs of modern restaurants. Their solutions integrate seamlessly with existing systems, providing a user-friendly interface for both customers and staff. Explore Grafterr’s self-service kiosks to find the perfect fit for your establishment.
