In the UK’s intensely competitive SME hospitality landscape, the difference between success and failure often boils down to who leverages technology the best. Bars, cafes, restaurants, and takeaways are facing increasing pressures, from labour costs to customer expectations for a seamless experience. One key technology that can make or break a hospitality business is the Point of Sale (POS) system.
What is an ePOS System?
An Electronic Point of Sale (ePOS) system is a combination of hardware and software that manages sales transactions and other operational aspects of a business. It goes beyond traditional cash registers to provide a broad range of features including inventory management, customer data collection, staff management, and even reservations.
Why is an ePOS system critical?
In hospitality, time and experience are of the essence. Slow service can tarnish an otherwise delightful meal. Incorrect orders can lead to lost revenue and disappointed customers. An ePOS system that effectively manages these various elements can be the linchpin of a successful operation.
Total business control from a single screen
Imagine conducting your business orchestra from a single podium; that’s what Grafterr offers. It has established itself as the world’s most potent point of sale platform, designed not just to supercharge your sales but to comprehensively handle every operational facet of your business. The screen you see isn’t just a cash register; it’s your control panel for business supremacy.
Why Grafterr surpasses others in functionality
Grafterr’s extensive functionality puts it head and shoulders above its competitors. While most ePOS systems focus on just the transactional aspect, Grafterr caters to the holistic business operation. Its multi-faceted functionalities extend to:
Multi-channel order management
Grafterr is a game-changer when it comes to integrating multi-channel orders. Whether your customer places an order through your website, a mobile app, a third-party delivery service, or a self-serve kiosk in your establishment, Grafterr syncs it all, allowing you to manage from one centralized system.
Maximizing table turnover
Hospitality business owners know the significance of table turnover rates. With Grafterr’s powerful table booking features, you can efficiently manage reservations, thereby increasing table turnovers. The system’s intuitive booking calendar provides a detailed visual of upcoming reservations, making it easy to allocate resources effectively.
Intelligent coursing and order management
The ePOS system is equipped with intelligent coursing and order management features. This means that you can course meals and manage orders in a streamlined way that enhances customer experience and minimizes waste and error.
Promotional tools and menu customization
One of the most daunting tasks in the hospitality industry is menu management. Seasonal changes, promotional offers, and supply chain issues mean your menu is ever-evolving. Grafterr comes with an interactive menu builder that makes adding new items and customizing existing ones a matter of seconds. And it’s not just about adding items; the platform has built-in features that help you create effective meal deals and apply auto up-selling techniques to maximize revenue.
Built-in staff and HR management
Staff management is a crucial yet often overlooked component of running a successful hospitality business. Grafterr POS goes beyond the call of duty by offering built-in staff and HR management features. You can create full staff profiles, schedule rotas, and even track payroll costs without needing a dedicated HR platform.
Financial aspects
Grafterr comes with different financial plans to suit your business needs:
- Free Plan: This is designed for small businesses just starting out and supports up to 300 orders per month.
- Standard Plan: At £34 per month, this plan is perfect for those who have a larger volume of customer orders to process.
- Pro Plan: For growing businesses, the £55 per month plan offers up to four POS terminals, ideal for those looking to expand or have multiple points of service.
- Ultimate and Enterprise Plans: These plans are aimed at large or franchised businesses requiring robust solutions that can efficiently handle multi-location challenges.
Conclusion
Selecting an ePOS system like Grafterr for your SME hospitality business is not just a choice; it’s a strategic decision that impacts every facet of your operations. From streamlining orders across multiple platforms to efficient HR management, Grafterr offers functionalities that go beyond the transactional, touching every operational aspect of your business.
It’s not just about surviving in the hospitality industry; it’s about thriving, innovating, and staying ahead of the curve. Grafterr helps you do just that. With flexible financial plans and an array of features that are customizable to your specific needs, Grafterr doesn’t just keep you in the game; it makes you the game-changer.
So when you are choosing the right POS system for your business, ensure that Grafterr is at the top of your list. It’s not just an investment in technology; it’s an investment in the future success of your business.
